Privacy policy.

Last updated: 20th June 2025

At Alicia Walker Coaching, your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws (including GDPR).

1. Information We Collect

  • Personal details you provide (name, contact information, etc.)

  • Information you share during coaching sessions, forms, and communications

  • Technical data such as IP address and browser type when you visit our website

2. How We Use Your Information

  • To provide and personalise coaching services

  • To communicate with you about sessions, updates, and offers (with your consent)

  • To comply with legal and regulatory obligations

3. Data Sharing
We do not sell or rent your personal data. We may share information with trusted service providers (e.g., payment processors, IT providers) solely for business purposes, under strict confidentiality agreements.
In rare cases, we may disclose information where required by law, such as safeguarding concerns or court orders.

4. Use of Testimonials
With your explicit consent, we may use testimonials or feedback you provide for marketing purposes, such as on our website or social media. We will never use your full name or identifying details without your permission. You have the right to withdraw your consent for use of testimonials at any time by contacting us.

5. Data Retention
We keep your personal information and coaching session notes for up to 7 years after your final session, in line with professional and insurance requirements. We will securely delete or anonymise data after this period.

6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict processing and request data portability.
If you have any concerns about your data or wish to exercise your rights, please contact us at contact@aliciawalker.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

7. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or destruction.

8. Website and Cookies
Our website may use cookies to improve your experience. We may use Google Analytics to collect anonymous data about website usage to help improve our services. You can manage your cookie preferences in your browser settings.

9. Contact
If you have any questions about this policy or how your data is handled, please contact: contact@aliciawalker.com